Using 9-1-1

Dial 9-1-1 in an emergency - when Police, Fire, or medical services are needed right away in order to save a life, report a fire or stop a crime.

How to use 9-1-1:

• Dial the numbers 9-1-1 from a safe place.
• Wait for a calltaker to answer.
• State the emergency.
• The calltaker will confirm your name, address and phone number.
• Remain calm, speak clearly and follow any instructions.
• Stay on the line until the calltaker says to hang up.

From a traditional wireline phone, enhanced 9-1-1 automatically displays the caller's address and telephone number at the emergency call center. This allows calltakers to quickly send emergency services, avoiding delays that could endanger a person's life or property.

Using TTY

Westerville 9-1-1 public safety calltakers are trained to answer TTY calls as part of their initial enhanced 9-1-1 training. When you call 9-1-1 from a TTY, you are not required to tap the TTY spacebar, but this will automatically engage the TTY on the phone system if you do.                                                                                                    

Tips for using a TTY to request emergency services:

Links

• FEMA Kids Page
• Prevention Kids Page 
• Fire Safety for Kids
• 9-1-1 Kids Page